Shoplifting and theft have sharply increased across Greater London, according to new data from the Office for National Statistics (ONS). Drawing on police records across the UK, the figures show a concerning rise in reported incidents.
In the year ending June 2025 the total of 96,227 shoplifting cases represents a 134% increase compared to 2020.
The Charity Retail Association’s 2024 survey revealed that most respondents had seen a rise in shoplifting over the past year. The findings highlight the growing pressure on organisations that already operate with limited resources and rely heavily on volunteers.
Ansvar Insurance, a specialist charity insurer, is now urging greater vigilance and improved risk management across the sector to help protect charity shops, their assets, and their people.
Adam Tier, Head of Underwriting at Ansvar, said, “Charity shops play an essential role in our communities, raising vital funds and offering affordable goods to local people. Every item stolen from a charity shop represents funds that could have been used for essential services, whether that’s supporting vulnerable individuals, funding research or providing community programmes.”
He added that smaller charity shops, which often rely on volunteers and work with tight margins, face particular challenges. “Unlike larger commercial retailers, many smaller charity shops rely on volunteers and operate on slim margins, making them particularly vulnerable. Protecting their premises, stock and, most importantly, their people, is paramount to ensuring operational continuity.”
To help strengthen security, Ansvar has outlined five key recommendations that charity shops and not-for-profit organisations are encouraged to adopt.
First, minimise the amount of cash held on site by making regular deposits, ideally with another person and at varying times. Secure the till float out of sight overnight and never leave cash unattended.
Second, provide training for staff and volunteers to identify suspicious behaviour and respond calmly. Volunteers should never put themselves at risk by confronting suspected thieves.
Third, safeguard valuable donations such as jewellery or electronics by keeping them behind the counter or in locked display cases.
Fourth, ensure insurance policies provide appropriate cover for theft, damage, and business interruption. Specialist policies tailored to charities can help minimise financial loss and speed recovery.
Finally, consider visible deterrents such as CCTV cameras and mirrors to reduce blind spots, along with clear signage to indicate security measures.
Adam Tier said, “Theft can be scary and disheartening for those who give their time to support good causes. By staying alert and putting sensible safeguards in place, charity shops can continue to provide safe, welcoming spaces that make a real difference across Greater London’s communities.”
Ansvar is part of the Benefact Group, a charity-owned group of financial services companies that donates all available profits to good causes. The Benefact Group is the UK’s third-largest corporate donor, reinforcing Ansvar’s ongoing commitment to supporting the wider charitable community.
