Older residents across Havering are seeing real financial benefits thanks to a local advice service that has helped secure more than £2 million in additional income for those aged 50 and over. The Advice and Information Service, delivered by Age UK Redbridge, Barking and Havering in partnership with Havering Council, aims to ensure older people access the support they are entitled to, ease household pressures, and remain independent for longer.
The service, funded through the Health Inequalities Fund, provides expert guidance on a wide range of benefits, including Attendance Allowance, Pension Credit, Council Tax Support, Personal Independence Payment, Universal Credit, Warm Home Discount, and Housing Benefit. Accredited by the Advice Quality Standard (AQS), the team also helps residents manage energy costs, access support schemes to reduce bills, and connect with practical and social resources to combat isolation and improve wellbeing.
Working closely with the council-supported Energy Doctors initiative, the service ensures residents over 50 receive a comprehensive benefits check when they request advice during Energy Doctors visits. The Age UK team then provides full guidance and follow-up support to ensure older people can maximise their entitlements.
Councillor Ray Morgon, Leader of Havering Council, said: “With ongoing cost-of-living pressures, this service is essential. By partnering with Age UK, we ensure residents can quickly access the support they need—whether that’s a benefits check, help managing energy costs, or guidance to stay independent at home. The impact on residents’ lives is clear, and it’s encouraging to see the difference being made across the borough.”
Since the programme began, the service has achieved impressive results. Residents have received more than £2 million in additional annual benefits, over £9,000 in one-off grants and payments, and more than £25,000 in backdated awards. These interventions have had a direct effect on wellbeing, with residents reporting less stress and greater financial security.
One resident explained: “I can afford heating and food, which I had to choose from before.” Another added: “More money, not living hand to mouth each week. Feeling less stressed.”
The service has transformed lives. An 83-year-old resident living with COPD was helped to apply for Attendance Allowance, secure a higher-rate award with £1,153 in backdated payments, gain Council Tax Support, and obtain a Blue Badge. The team also assisted him in accessing a Disabled Facilities Grant to replace his bath with a safer walk-in shower.
Another couple in their late 70s and 80s, living with long-term health conditions and struggling with utility debts, received support to access Attendance Allowance, charitable funds, and energy support schemes. Their annual household income increased by over £5,000, alongside £900 in backdated payments, and they were helped to reduce arrears through national energy trusts.
Older residents in Havering who would like confidential advice on benefits, managing energy costs, or maintaining independence at home are encouraged to contact Age UK Redbridge, Barking & Havering’s Advice and Information Service for support.
