DX, a leading provider of logistics solutions across parcel, freight, fulfilment and final mile, announces the expansion of its strategic partnership with Viking UK (“Viking”), one of Europe’s largest distributors of workplace supplies and equipment, in a new, multi-year contract. The contract builds on the highly successful and close relationship the two businesses have already established.
Under the terms of the new contract, DX, which was awarded “Trusted Partnership Status” by Viking in 2025, will be responsible for the next-day delivery, across the UK, of the hundreds of thousands of Viking customer orders placed each year. Both sides have committed significant investment into the partnership over the past few years. This has been across dedicated facilities and dedicated personnel, including embedded DX teams within Viking’s operations. Even more significantly, DX and Viking have established very close communications between the two organisations. This close level of engagement has helped to create a culture that has promoted and rewarded problem-solving, innovation, and greater efficiencies. The net result has been increased performance levels, record customer satisfaction for Viking, and a reduction in operational costs.
Andy Renshaw, Logistics Director at Viking, commented:
“DX feels like a true partner to Viking rather than simply another supplier. What sets DX apart is not just service performance, but the way the relationship works when there is an issue to solve or an opportunity to improve. There is transparency, agility and a motivation to adapt on both sides.
“DX’s depot managers and our own team treat each other as colleagues solving the same problem rather than two businesses managing each other. That’s not something you can impose. It has to be built, and you can see it in how impressively people on both sides actually behave.”
Ian Truesdale, Chief Executive Officer of DX, commented:
“DX and Viking have established a highly effective and close relationship, and we’re delighted to see our partnership continue to grow. It has been extremely productive because both sides take their commitment to high customer standards very seriously and are willing to engage openly and transparently with each other. We look forward to further years of successful collaboration and development.”
